Advisor Command Center
One workspace for conversations, packages, scripts, and outcomes.
EmpireOS Lead Engine
Choose a campaign and queue, then securely reserve one lead for review. Previewing never places a call.
Lead Preview
This lead is reserved in the new engine only. No call has been placed. Release it when the review is complete.
Choose a disposition
Customer information
Advisor Phone
Live browser calling, keypad, timer, and transfer controls.
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Products
Only products assigned to you by the administrator appear here.
Vacation options
Empire Escape™
One four-day/three-night stay plus one three-day/two-night stay for up to four travelers.
20 destinations
Las Vegas, Orlando, Miami, Cancun, Cabo, Puerto Vallarta, Chicago, San Antonio, Atlantic City, Palm Springs, Branson, Fort Lauderdale, Atlanta, New Orleans, Myrtle Beach, Gatlinburg, Pigeon Forge, Albuquerque, Sedona, and Colorado Springs.
$200 Dining Credit
Present only the benefits assigned to the active campaign and confirm the approved redemption requirements.
First Class Escape™ & Grand Horizons™
Airfare and worldwide condominium benefits vary by the customer's assigned campaign.
Empire Voyages™
Standard and Flex cruise options are available only when included in the assigned package.
Empire Escape™ Presentation Vacation
Four-day/three-night destination stay in Las Vegas or Orlando with the applicable Time 2 Travel preview.
Dining and entertainment
Pampas dinner for two, four promotional show tickets, and a $250 dining card when assigned to the campaign.
Five- or six-day cruise
Customer remains responsible for applicable taxes, port fees, gratuities, and disclosed booking charges.
Eight-day / Seven-night stay
Worldwide condominium collection for the approved occupancy and booking window.
Three-day / Two-night Air Package
Round-trip airfare for two with the assigned hotel benefit, subject to campaign terms.
Confirm before presenting
Verify citizenship, age, income, and marital requirements before completing the sale.
Conversation Guide
Opening: Hi {{first_name}}, this is {{advisor_name}} with our team.
Discovery: {{first_name}}, where do you enjoy traveling, who travels with you, and which benefit would create the most value?
Qualification: Confirm citizenship, age, household income, and marital or cohabitation status before presenting the qualifying package.
Scripts support {{first_name}}, {{last_name}}, {{full_name}}, and {{advisor_name}} merge fields.
Conversation History
Recover previous conversations instantly.
| Time | First & Last Name | Phone | Campaign | Disposition | Duration | |
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| No conversations found. | ||||||
Call Notes
Notes are saved to the active lead while you type.
Advisor Assistance
Mason listens only while a call is connected and provides approved coaching on request.
Incoming-call assignments
Choose which representatives receive calls from the rotating tenant queue.
Add an advisor
Pre-assign a phone extension to an existing account. Dialer access is always included; every other platform requires an explicit grant.
Representative credentials
Download one secure sign-in file containing credentials for all enabled TSG representatives.
Products & Scripts
Products begin empty. Add approved products and at least one required sales script, then assign each item globally or to selected reps.
Current Products
Current Scripts
Activated playlist command
See every playlist currently available to the dialer, its assigned reps, active lead lists, dialing mode, and live health.
Loading activated playlists…
Playlists, members, cadence, and lead lists
Create multiple playlists without changing the uploaded lead lists. Each playlist can combine lists, apply reusable Filter IN/OUT rules, and set its own member and dialing priorities.
Existing playlists
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Uploaded provider lead lists
Lead lists preserve their provider, purchase, file, and ROI identity. Add them to playlists from the Playlist Creator above.
No lead lists imported yet.
Advisor workspace
Choose the first three customer fields, arrange workspace sections, and add, remove, rename, or reorder dispositions. The final three customer fields remain fixed.
Selectable customer fields
Fixed: City / State · Campaign · Prior destinationWorkspace positioning
Dispositions
NOT SAVEDCampaign Dialer Control
Assign Preview, Power, or Predictive dialing to each Vacation Lead Campaign.
TSG Trial Readiness
Complete every required setup item before the first live Predictive session.
Wait Time Between Calls
See how long each advisor has been waiting, today's average, and the longest gap between connected calls.
| Advisor | Status | Calls Today | Talk Time | Current Wait | Average Between Calls | Longest Wait | Last Call Ended |
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Platform Health & Incident Response
Continuous observation of EmpireInsights, EmpireConnection, SSO, sessions, storage, list integrity, and alert delivery.
Live inspections
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Recent incidents
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Lead Warehouse, Filters & Distribution
Keep every purchased lead, search history, create Include / Exclude filters, and distribute new lists.
Lead scoring
Prioritize complete, reachable, and recently engaged leads before they enter a dialer list.
| Customer | Score | Phone | Location | Status | Advisor | List / Campaign | Calls | Talk Time | Disposition | Last Contact |
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Create a dialer list from selected leads or the current filtered view
Selected leads will be used when any are checked. Otherwise, the complete current filtered view will become the advisor’s saved list.