NEVADA EMPIRE · EMPIREOS

Advisor Command Center

One workspace for conversations, packages, scripts, and outcomes.

CALL OUTCOME

Choose a disposition

Required before next contact

CURRENT CONTACT

Customer information

WAITING FOR CAMPAIGN LEAD

Name —

Phone —

Email —

City / State —

Campaign Unassigned

Prior destination —

EMPIRECONNECTION

Advisor Phone

Live browser calling, keypad, timer, and transfer controls.

Offline

00:00

READY EXT —

ADVISOR --:-- -- LOCAL

CUSTOMER --:-- -- TIME ZONE UNKNOWN

Customer number

TEAM COMMUNICATION

Advisor Messages

Open messages

Select an advisor

Select an advisor to start a private conversation.

PREDICTIVE DIALER READY

CAMPAIGN — LIST — ADVISORS 0 online · 0 assigned

NO ACTIVE BATCH

TIME WORKED 00:00:00

AVG WAIT —

CONNECTIONS 0

TALK TIME 00:00

BREAK TIME 00:00

$0.00

01 — Awaiting Dialer WAITING 00:00 Ready

02 — Awaiting Dialer WAITING 00:00 Ready

03 — Awaiting Dialer WAITING 00:00 Ready

04 — Awaiting Dialer WAITING 00:00 Ready

05 — Awaiting Dialer WAITING 00:00 Ready

06 — Awaiting Dialer WAITING 00:00 Ready

07 — Awaiting Dialer WAITING 00:00 Ready

08 — Awaiting Dialer WAITING 00:00 Ready

09 — Awaiting Dialer WAITING 00:00 Ready

10 — Awaiting Dialer WAITING 00:00 Ready

PACKAGE REFERENCE

Vacation options

ZOOM COLLECTION

Empire Escape™

One four-day/three-night stay plus one three-day/two-night stay for up to four travelers.

HOST DESTINATIONS

20 destinations

Las Vegas, Orlando, Miami, Cancun, Cabo, Puerto Vallarta, Chicago, San Antonio, Atlantic City, Palm Springs, Branson, Fort Lauderdale, Atlanta, New Orleans, Myrtle Beach, Gatlinburg, Pigeon Forge, Albuquerque, Sedona, and Colorado Springs.

DINING BENEFIT

$200 Dining Credit

Present only the benefits assigned to the active campaign and confirm the approved redemption requirements.

ADDITIONAL COLLECTIONS

First Class Escape™ & Grand Horizons™

Airfare and worldwide condominium benefits vary by the customer's assigned campaign.

CRUISE COLLECTION

Empire Voyages™

Standard and Flex cruise options are available only when included in the assigned package.

CAMPAIGN SCRIPT

Conversation Guide

Opening: Hi {{first_name}}, this is {{advisor_name}} with Travel Empire.

Discovery: {{first_name}}, where do you enjoy traveling, who travels with you, and which benefit would create the most value?

Qualification: Confirm citizenship, age, household income, and marital or cohabitation status before presenting the qualifying package.

Scripts support {{first_name}}, {{last_name}}, {{full_name}}, and {{advisor_name}} merge fields.

CALL HISTORY

Conversation History

Recover previous conversations instantly.

Time	First & Last Name	Phone	Campaign	Disposition	Duration
No conversations found.

AUTOSAVE NOTES

Call Notes

Notes are saved to the active lead while you type.

NO ACTIVE LEAD

MASON LIVE

Advisor Assistance

Mason listens only while a call is connected and provides approved coaching on request.

CHECKING

The live transcript will appear here during a connected call.

ADMIN CONTROL

Incoming-call assignments

Choose which advisors receive calls from the rotating Travel Empire queue.

TEAM ACCESS

Add an advisor

Pre-assign a phone extension to an existing account. Dialer access is always included; every other platform requires an explicit grant.

LIVE PLAYLISTS

Activated playlist command

See every playlist currently available to the dialer, its assigned reps, active lead lists, dialing mode, and live health.

LOADING

Loading activated playlists…

PLAYLIST CREATOR

Playlists, members, cadence, and lead lists

Create multiple playlists without changing the uploaded lead lists. Each playlist can combine lists, apply reusable Filter IN/OUT rules, and set its own member and dialing priorities.

CSV field mappingsNo saved mappings

Existing playlists

Loading playlists…

LEAD LIST LIBRARY

Uploaded provider lead lists

Lead lists preserve their provider, purchase, file, and ROI identity. Add them to playlists from the Playlist Creator above.

No lead lists imported yet.

LAYOUT EDITOR

Advisor workspace

Choose the first three customer fields, arrange workspace sections, and add, remove, rename, or reorder dispositions. The final three customer fields remain fixed.

Selectable customer fields

Fixed: City / State · Campaign · Prior destination

Workspace positioning

Dispositions

NOT SAVED

DIALER CONTROL

Campaign Dialer Control

Assign Preview, Power, or Predictive dialing to each Vacation Lead Campaign.

READY

CAMPAIGN DIALER MODE POLICY STATUS LEAD DISTRIBUTION CAMPAIGN PRIORITY POWER BATCH PREDICTIVE PACING FIXED CALLS PER ADVISOR CAMPAIGN LINE MAX MINIMUM READY ADVISORS LAUNCH SPACING (MS) TARGET ABANDON % CALLBACK OWNERSHIP MINIMUM CALLBACK NOTICE MAXIMUM CALLBACK DAYS Place due callbacks first PREVIEW TIMEOUT (0 = OFF) PREVIEW TIMEOUT ACTION Auto-disposition unanswered calls Stop extra lines when human answers Answering-machine detection

POWER GOAL Flash when every signed-in rep is pitching MINIMUM SIGNED-IN REPS LOADING

LIVE ADVISOR REPORTING

Wait Time Between Calls

See how long each advisor has been waiting, today's average, and the longest gap between connected calls.

UPDATING

Advisor	Status	Calls Today	Talk Time	Current Wait	Average Between Calls	Longest Wait	Last Call Ended

SENTINEL SECURITY

Platform Health & Incident Response

Continuous observation of EmpireInsights, EmpireConnection, SSO, sessions, storage, list integrity, and alert delivery.

CHECKING

Live inspections

Loading Sentinel checks…

Recent incidents

No incidents loaded.

EMPIREINSIGHTS LEAD COMMAND CENTER

Lead Warehouse, Filters & Distribution

Keep every purchased lead, search history, create Include / Exclude filters, and distribute new lists.

ALL LEADS 0

MATCHING VIEW 0

CALLABLE 0

PREVIOUSLY CALLED 0

GLOBAL DNC 0

ARCHIVED 0

Filter behavior Rule matching Filter name Use filter for

Saved filters

No saved filters yet.

LEAD BUILDER

Lead scoring

Prioritize complete, reachable, and recently engaged leads before they enter a dialer list.

Score active

Phone Email Location Destination Engagement Freshness

	Customer	Score	Phone	Location	Status	Advisor	List / Campaign	Calls	Talk Time	Disposition	Last Contact

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DISTRIBUTE FROM WAREHOUSE

Create a dialer list from selected leads or the current filtered view

New list name Campaign Assign to advisor List type Retry after minutes

Selected leads will be used when any are checked. Otherwise, the complete current filtered view will become the advisor’s saved list.

EMPIREOS · LEAD LIST UPLOAD

Upload A New CSV Lead List

Record the lead purchase, upload a CSV, verify the mapping, and place the clean leads into a playlist.

1 Purchase & CSV 2 Map & validate 3 Import results

INCOMING CALL PAPER

Email Attachments

Send paper lists to callpaper@travelempire.org. Attachments wait here for Dave’s review and never start calling automatically.

Checking inbox connection…

Upload A Paper List File

PURCHASE RECORD

Who supplied these leads?

Lead Provider Anticipated Lead Amount Total Cost Paid

CSV FILE REQUIREDUse a comma-delimited .CSV with one lead per row, a header row, a phone number, and the required customer information.

Choose CSV File

New File / List Name Optional—blank uses the current CSV filenameCampaign / PlaylistUpload File TitleDistributionList TypeRandom Blend PercentageRetry After Minutes

Or Paste A Plain Paper List

Advisor assignment (optional)Leave the list assigned only to the campaign, or choose advisors now. Advisors will see it under My Lists only after access is granted.

SAVED CUSTOM FIELDS

Choose a CSV file. EmpireOS will identify its columns and prepare the records for mapping review.

Nothing has been imported yet. Confirm each source column and destination below. Rows missing fields marked Required will be rejected.

CSV column	Example value	Maps to	Rule